Help

Support

OUTWRK Fitness app

OUTWRK is the training app for clients of OUTWRK Fitness — 1:1 personal training and online coaching. If you need help, the fastest way to reach us is by email and we usually reply within one business day.

Getting started

OUTWRK is invite-only. Your coach creates your account and shares a temporary password. The first time you sign in, you'll be asked to set your own password and complete a short onboarding packet (agreement, waiver, and intake). After that you're in.

Common questions

• I can't sign in. Make sure you're using the email your coach set up for you. If you've forgotten your password, email us and we'll reset it.
• Booking a session. Open the Schedule tab, pick a day with open times, and book — each 60-minute session uses one credit. You can add a training partner or cancel from the same screen.
• Cancelling a session. Cancel more than 24 hours ahead to get your credit back. Later cancellations may be charged per your coaching agreement.
• Credits & billing. Your monthly membership adds session credits automatically. Payments are handled securely by Stripe. Manage billing from Profile → Billing & Credits.
• Check-ins & photos. Submit your weekly check-in from the Check-Ins tab, including body weight and optional progress photos. Your coach reviews it and sends feedback in the app.
• Notifications. Turn reminders on or off anytime in Profile → Notifications or in your device settings.
• Deleting your account. Go to Profile → Delete Account. This permanently deletes your account, training history, check-ins, and photos, and cancels any active membership.

Privacy & terms

See our Privacy Policy and Membership Terms for how we handle your data and billing.

Contact

Still stuck? Email jess@outwrkfit.com and we'll help you out.